Shipping Policy
Thank you for shopping with EyedraTower! Below you'll find all the details about how we ship your orders.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You’ll receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected delivery method. Estimated delivery times:
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Standard Shipping (US & Canada): 5–10 business days
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International Shipping: 7–20 business days
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Express Options: Available at checkout (where applicable)
3. Tracking Your Order
Once your order is shipped, you will receive a tracking number by email so you can monitor your delivery status at any time.
4. Delays & Issues
Please note that delivery times are estimates and may vary due to customs, carrier delays, or other unforeseen circumstances. We are not responsible for shipping delays beyond our control, but we’re happy to help track down your package if needed.
5. Customs & Duties (International Orders)
Buyers are responsible for any customs and import taxes that may apply. EyedraTower is not responsible for delays due to customs processing.
6. Wrong Address Disclaimer
Please make sure your shipping address is correct when placing your order. We are not responsible for packages lost due to incorrect or incomplete addresses.
7. Need Help?
If you have any questions about your order or shipping, please contact us at:
📧 support@eyedratower.com